Digital Platforms & IT Officer

By /
  • Nairobi
  • This position has been filled

Website Kenya Renewable Energy Association(KEREA)

The Kenya Renewable Energy Association (KEREA) is seeking a Digital Platforms & IT Officer to manage, secure, and optimize its digital systems and platforms supporting the renewable energy ecosystem. Based in Nairobi with a hybrid work arrangement, this role will oversee ICT infrastructure, digital marketplaces, USSD and PAYGO platforms, and provide organization-wide IT support to ensure reliable, secure, and high-performing digital operations aligned with KEREA’s mission.

2. Responsibilities

A. Technical Responsibilities

Under the guidance of the CEO, the Digital Platforms & IT Officer shall:

Platform & Systems Management

  • Manage and maintain all KEREA ICT systems, including networks, hardware, software, servers, and backups.
  • Administer and maintain the USSD, digital marketplace and PAYGO platforms linking financiers, suppliers, installers, and end-users.
  • Monitor system uptime, troubleshoot issues, and ensure 99% availability across all digital platforms.
  • Manage integrations, APIs, user accounts, permissions, and platform configurations.
  • Oversee routine updates, content uploads, plugin management, SEO, and analytics for kerea.org.
  • Ensure security, accuracy, backups, and integrity of all digital assets and data.

Customer, Installer & Member Management

  • Coordinate onboarding of customers, installers, suppliers, and financiers onto the digital platform.
  • Support member onboarding (technical side only) and ensure smooth digital access to member resources.
  • Manage complaints logging, tracking, analysis, and escalation in collaboration with the Programmes team.
  • Conduct data verification and quality checks across all digital platforms.

IT Support & Cybersecurity

  • Provide ICT helpdesk services for the Secretariat—hardware, network, laptop, printer, email, and hosting support.
  • Maintain Google Workspace, domain management, and user accounts.
  • Implement cybersecurity policies, ensure data protection compliance, and conduct regular IT audits.
  • Lead ICT procurement, asset management, vendor supervision, and maintenance schedules.

Innovation & Digital Transformation

  • Support digital process automation across departments (membership, programs, finance).
  • Prepare system documentation, manuals, and user guides.
  • Provide training and capacity-building to staff, members, and project partners on using digital tools.
  • Work closely with Solar Mkononi, PURE, and all project teams to align digital systems with project delivery targets.

3. Reporting

The Digital Platforms & IT Officer shall:

  • Prepare periodic analytics dashboards, technical reports, and digital platform performance summaries.
  • Maintain logs and documentation of updates, backups, cybersecurity checks, and data management activities.
  • Submit monthly, quarterly, and annual digital operations reports to the CEO.
  • Perform any other ICT-related duties as assigned by the CEO.

4. Key Performance Indicators (KPIs)

Objective Area | Key Indicator | Frequency
Platform Management | 99% uptime for digital marketplace, USSD, and web systems | Monthly
Onboarding & Support | Minimum 120 new users/partners onboarded per quarter | Monthly
Data & Reporting | The member portal and repository updated with new content monthly | Monthly
Technical Support | ICT support ticket resolution time under 48 hours | Daily
Cybersecurity & Maintenance | Quarterly security audit and system updates completed | Quarterly
Stakeholder Satisfaction | ≥85% satisfaction rate among internal & external users | Bi-annual

5. Required Qualifications, Competences & Experience

Qualifications

  • Bachelor’s degree in engineering, IT, computer science, software engineering, information systems, or a related field.
  • Minimum 3 years’ experience developing web-based systems or digital platforms, preferably in renewable energy, development, digital finance, or SME ecosystems.
  • Demonstrated experience developing and maintaining IOT solutions, open-source and web-based systems. Experience in bulk SMS and USSD platforms will be an added advantage 
  • Strong understanding of data security, cloud solutions, and API integrations.

Skills & Competencies

  • Proficiency in full stack development with experience in Python and JavaScript.
  • Basic knowledge in database management, and analytics.
  • Experience with WordPress, Google Workspace, Mailchimp, and CRM systems. .
  • Strong troubleshooting, problem-solving, and documentation skills.
  • High levels of integrity, attention to detail, and accountability.
  • Ability to work collaboratively in a fast-paced, multi-stakeholder environment.

6. Timing and Duration of Assignment

  • This is a full-time position based in Nairobi, operating under a hybrid work arrangement.

Explore more opportunities:

Scroll to Top